Mercedes Benz FAQ

Q: What is the android system factory code?

A: 2018.

Q: Why my OEM screen is flickering or not showing correct?

A: It is setting issue, please enter into factory setting and choose the Car type or Car Display - NBT/CIC/CCC or NTG4.0/NTG4.5/NTG5.0 according to your system one by one until it works.

Q: Why there is no sound on android ?

A: It is wiring or setting issue, please check the following:

1. Check if optic cables and audio cable are well relocated and plugged correctly and firmly.

2. Choose AUX Switching mode "Manual” in factory settings, then go to OEM radio and choose“Audio-AUX”, touch screen to android, sound out. (BENZ NTG5 and BMW EVO is in USB function shows USB device connected) .
For Benz NTG4.5/4.7 and NTG5, If you want AUX automatic switch, needs to set correct AUX position in android setting , or else no sound, details refer to setting instruction.

Q: Why my OEM radio show No Signal on screen after installation ?

A : It is wiring issue usually, Please check the followings one by one:

1. If the LVDS cable is plugged into android screen correctly.

2. If the optic cables are relocated fully.

3. If the original CD/headunit is turned on.

4. If the android connector to original CD is plugged fully.

Q: Why my knob control/steering wheel control/OEM rear camera not work?

A: It is wiring issue usually.

1. First please check the fibre optical to see if you have moved it from OEM connector to android connector.

2. For Benz NTG4.0/NTG4.5, Please check if the white plug connection on harness is NTG4.0 or NTG4.5, need to match the correct plug connection with your radio type .

3. Please choose the CAN Protocol type in factory settings according to your radio type.

4. Please choose OEM factory camera in android settings-camera types.

Q: How to check if the fibre optic is well relocated?

A: Please check if knob control/steering wheel/ OEM rear camera work or not, if works, it means canbus is communicating and fibre optic is well relocated.
or check the dashboard icon and see if the information is changing correctly.

Please check the Youtube videos for some setting or wiring guidance by searching our brand.

Q: How to restore android system?

A: Please follow steps to restore the android system, it is in Apps - settings-systems-reset options-Erase all data(factory reset) .after reset, need to activate carplay by connecting network.

Q: Good evening,

I purchased this screen from you for my BMW f30 320i 2013 last year (please see photo with order #), and everything was working fine until today when the system showed a message “decryption not possible, please reset to factory settings” and the only option it gave me was to reset it.

After the reset, the system looked completely different, with a different layout, less options, and the Bluetooth and movies option are not working and with no audio. See picture attached on how it looks now. What should I do?

A:Good night mate,

After system reset, it shows other UI, You can choose ID7 UI inside the setting-factory-code 1314 or 2018.

in factory setting, choose UI option, ID7.

no audio is setting issue, you can choose Aux switching mode inside factory to "Auto" first , and see if audio coming out directly.

if not , choose "Manual'Aux switching mode, then switch to OEM radio and choose "Aux" then back to android, sound come out. -- AUX switching mode set manually.


Q:  Hi so I set up everything but for some reason I have no audio and I cannot go back to my original home screen I tried to hold the menu but for some reason I cannot go back. It goes straight to a black clock.

A: Hi It is setting or wiring issue for no audio on android.

please check the attached photo for setting, you have chosen the first one "Car without OEM monitor", need to not choose it, so you can see the original home screen.

about no audio, please choose Manual Aux switching mode.then choose "Aux" in OEM radio, back to android for sound.

on NBT system installation attention, please check No.2, android no sound:

1: First to make sure optic fiber is well relocated if car has optic fiber .
2. Please double check the connection of android plug to original radio to make sure it is well connected.
3: Some cars need to connect Audio cable into Aux input on car, but many NBT dont need.
4: Choose Aux switching mode to "Manual" in factory setting (password is 2018), then return to OEM radio and choose AUX, touch screen and return to android , sound should come out. -- Optic cables relocation. -- AUX switching mode set manually.

please check , thanks

Q: My car already comes with 360 camera from factory I’m just trying to pair it together with the android device so it can automatically connect when I go to reverse。
A: If your car has OEM camera or 360 camera, just choose settings-system-camera type selection- OEM camera or 360 camera.

Q: hello, I mounted the android system but there must be something
that it doesn't work, as with carplay when I phone you don't hear anything, can you help me?

A: Hello,
It seems that bluetooth is connected to others.
  1. restart unit.
  2.  delete bluetooth match record on phone, reconnect it.
  3.  phone can only connect android screen ,no other bluetooth device, including telephone watch.
also check if you can hear audio or sound in android menu such as Video or Music .