One of our customers owns a 2015 BMW 528i NBT. He bought a KOASON 12.3" Android screen with wireless CARPLAY and Android ATUO. After installing it on the car, the navigation feedback voice prompt tone did not come out of the speaker. He also tore off the protective film on the screen and asked us if we have a blue light anti-glare protective film.
Q:
Hi, Do you know where I can get a screen protector that reduces glare on the screen? Also, in CarPlay mode how do I get the turn navigation voice to work on the speakers? Thanks
A:
Hello,
Our screen comes with a protective film, if the screen is not light enough, you can turn up the brightness of the screen.
Do you play music with sound in CARPLAY interface? If there is sound when playing CARPLAY music, it means the CARPLAY function is normal, then when you use CARPLAY to navigate, you must be in the CARPLAY interface to have voice prompts.
Thank you.
Q:
Hi,
I think the film was removed when it was installed. Do you know where I can get a replacement matte finish to reduce the glare. The brightness is good. Glare is not good.
When I try to play music in CarPlay it doesn’t work. The only sound I hear is from the factory radio. Also when I make calls I can hear the caller.
I just can’t play music from my phone and I can’t hear the navigation commands from Google maps.
A:
Hello.
1.The best way to prevent glare is to use a blue anti-glare screen during production. You need to select "Anti-Glare" when placing an order. Ordinary screens do not have a blue anti-glare function.
We have anti-glare film but we don't know if we have it in stock. We need to look for it and we will let you know when we find it.
2. Select "AUX" in the original multimedia state and then return to Android to play music or CARPLAY to play music, and there will be sound. We have made a detailed answer to the sound problem of BMW Android screen. Click for details
If you can’t play music on your phone, you need to check if your phone’s Bluetooth is still connected to other devices. If so, disconnect them and only keep the connection to the Android screen.
3.Navigation path to select the map APP you want to use, and then enter the navigation from the navigation icon in the main interface to have the navigation voice command.Click for details
Thanks.
Hi, does the CARPLAY music have sound yet?
Also, Google Maps navigation commands can be heard now?
Q:
Hi,
Yes, your instructions fixed the problem. Thank you very much. I also found I had the navigation sound turned down very low.
A:
Ok You are welcome.
If you have any further questions, you can ask me.
Q:
Thanks