Q:

Dears, 

Hope you are well. First i would like to tell you that the screen i received was high quality. But in regards to software it glitches, after consulting many shops they said to contact you guys and ask you to send me a software that i can install via sd card.

The problem that i am facing is i cannot connect apple carplay via zlink app.

 

This is the screen that i have. And another problem that i am facing is when i select car or phone only a clock show up and nothing else. And the rear camera used to work on your screen but stoped. Could you please assist ASAP. 

Could you please assist and thank you for understanding.

Best Regards, 
Mohamad Farouka  
Sent from my iPhone

 

A:

Hello,

 

1.When your phone's Bluetooth connects with your Android screen, it will automatically enter CARPLAY, here is how to use it:

https://www.koason.com/blog/wireless-carplayandroid-auto-and-wired-carplayandroid-auto-connection-method?spm=..blog_b3683e29-19c8-4987-ad6d-42f675051e26.blog_1.1&spm_prev=..article_3d096941-8bd3-4411-8220-18801f543727.header_1.1 

 

2.The original interface shows a clock because you have checked “Car without display” in factory mode, please don't check it.

https://www.koason.com/blog/my-cars-original-interface-shows-the-clock?spm=..blog_b3683e29-19c8-4987-ad6d-42f675051e26.blog_1.1&spm_prev=..article_f95568b2-b429-41d0-909d-81254cebd8c6.header_1.1 

 

3.For Bluetooth phone, please don't choose the original Bluetooth, but choose: Android Bluetooth.

   Please follow the picture I attached to get to the setup screen.

 

4.Did your back up camera come stock or was it added on the back?

 

Thanks.

 

Q:

 

Dear Jame, 

 

thank you for you helpful tips that helped. everything is working fine but when calling people cant hear me. could you assist?

 

thanks 

 

A:

 

Hello,

 

Is your phone's Bluetooth connected to other devices? If so, please delete them and keep only the connection to the Android device.

 

Thank you.

 

Q:

 

ok thanks for your support